Pick up in-store

Shipping usually takes between three to five business days, depending on your location, but may take up to seven days for some destinations. More specific shipping days can be found when selecting your preferred shipping method at check out.

You can ship your order to another country by choosing that country as shipping country on our website. You can still fill out your billing address in your current country.

We ship Delivery Duty Paid (DDP) to all countries within EU, Switzerland, Norway, United States, Canada, South Korea, Japan, China, Singapore, Australia and Hong Kong. 

Acne Studios offers complimentary express shipping on orders above CAD 600. A standard fee of CAD 30 will be applied to all other orders.

Unfortunately, we cannot ship to P.O. boxes, APO, FPO or freight forwarding addresses.

Select Acne Studios stores offer the option to collect orders placed on Acnestudios.com in-store. This service is complimentary. If available for your order, ‘Collect in Store’ will be displayed as a shipping option at checkout. 

Once you have received the notification email, you will have 14 days to collect your order. The 14 day period begins on, and includes, the day you receive the notification email. If your order is not collected within 14 days, Acne Studios will process a return on your behalf and your original method of payment will be refunded.

When you come to the store to collect your order, please bring: 

• The original method of payment.
• Your government-issued photo identification.
• The order confirmation email.

If you would like a representative to collect your order on your behalf, please ensure that they bring:

• The original method of payment.
• Their own government issued photo identification.
• A copy of your government-issued photo identification.
• The order confirmation email.

Acne Studios insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. 

If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Acne Studios.